Can You Order Online in Andorra? Delivery, Customs and Alternatives
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The short answer
Yes, but not always simply: Andorra is outside the EU, so parcels go through customs, duties and taxes may be added and not every site delivers. Carriers and parcel-forwarding services get around the problem.
Can you get deliveries in Andorra?
Yes. Many carriers serve Andorra, but:
- Not every retailer delivers: check the list of countries served before ordering.
- The country is outside the EU: parcels go through customs, with possible duties and taxes calculated on the value and shipping.
- There is no independent Andorran postal operator: mail depends on the French and Spanish postal services.
The solutions
| Solution | Principle | Good to know |
|---|---|---|
| Direct delivery | The retailer ships to Andorra | Shipping costs and customs formalities |
| Parcel forwarding | Address in France or Spain, then onward transfer | Extra fees, customs applies on arrival |
| Border pick-up point | Collect the parcel on the French or Spanish side | Crossing customs is up to you |
| Express carrier | Fast delivery in 24 to 72 hours | More expensive |
Tips
- Compare shipping quotes using the real weight and dimensions.
- Anticipate import duties: ask the retailer or carrier whether they are included.
- Keep the invoices: they are used by customs.
- Check the returns policy: a return also goes through customs.
For purchases brought back in person, see customs allowances.
What this changes for the final price
A parcel entering Andorra from the European Union does not bear French VAT, but Andorran IGI of 4.5 %verified on 09/10/2026 may apply depending on the carrier and the nature of the product. Conversely, a purchase delivered to France from Andorra is subject to customs and French VAT at the rate of 20 %verified on 09/10/2026 if the shipment exceeds the allowances.
How to limit nasty surprises
- Check that the retailer delivers to Andorra and on what terms.
- Ask whether duties and taxes are included (delivery "duties paid").
- Choose a pick-up point in Andorra or in France near the border if direct delivery is refused.
- Keep the invoices for customs allowances: see how much to bring back.
For an entrepreneur
Selling online from Andorra raises questions of VAT, import and transport: see e-commerce and IGI and VAT.
Frequently asked questions
Does Amazon deliver to Andorra?
Conditions change: check the list of countries served directly on the retailer's site before ordering.
Are there customs charges?
Yes, duties and taxes may apply because Andorra is outside the European Union. They are calculated on the value of the parcel and its shipping.
How can I avoid delivery problems?
Choose a retailer that delivers to Andorra, compare carriers and keep the invoices.
Going further
Official sources
This information is general and is not personalised legal, tax or financial advice. It is verified as of the date shown and may change.